Free cancellation request will be applied if you submit your request by at maximum 96 hours (4 days) before your initial photoshoot date.
Cancellation requests made between 24 hours (1 day) and 72 hours (3 days) before your initial photoshoot date will be charged 50% of the city price.
Cancellation requests made within 24 hours will be non-refundable.
Cancellation request is free if it happens due to circumstances coming from our photographer and/or force majeure.
Please Whatsapp us or email us to submit a cancellation request.
The date calculation will refer to the city where your photoshoot happens.
Any fee required for the cancellation process will deduct from the refund amount.
If you pay for your photoshoot using a gift card, it will be reactivated, and usable for your next transaction after the cancellation process is done.
If you pay for your photoshoot using a gift card completely, we’ll require you to pay the cancellation penalty charge (if any) then we will help to reactivate the gift card.
If you pay for your photoshoot using a gift card partially:
If the penalty charge is larger than the non-gift card payment amount, we’d require you to transfer the cancellation penalty charge to proceed.
If the penalty charge is smaller than the non-gift card payment amount, we will charge the penalty to your non-gift card payment amount.
