FAQ's common for all photoshoot types

What is your cancellation policy?

Free cancellation is applicable if you submit the cancellation request by at maximum 96 hours (4 days) before your initial photoshoot date. Click here for details.

What is your Reschedule policy?

Free reschedule is applicable if you submit the reschedule request by at maximum 96 hours (4 days) before your initial photoshoot date. Click here for details.

How long in advance should I book the shoot?

To ensure you get your preferred time, we recommend that you book at least two weeks in advance. However, we understand that sometimes things come up last-minute, and although we try to accommodate those bookings, it would be appreciated if you could give us at least a two-day notice.

How many people can join in the photo session?

We would love to be able to say "as many as you want"! However, we're afraid that if there are too many people, the results won't be as good as they could be. We suggest a maximum of 7 people for the 1-hour session and 15 people for the 2-hour session.

Can I choose the photographers I want?

While we can't let you choose which photographer you prefer, we can promise that all of the photographers on our team are friendly and reliable and will deliver excellent results! We carefully curate our team of photographers to make sure that we only have the best of the best, so you can be confident that whoever we assign to your project will do an excellent job!

When will my pictures be ready?

For most photoshoots, you can expect to receive your edited photos within 24-72 hours if there are between 20-50 photos. If your photoshoot has 100+ photos, it may take longer to receive the edited pictures.

What format will the photos be in?

The downloadable photos will be in JPEG. We apologize in advance for we are unable to give out raw or unedited files.

What if I’m running late?

If you are running late for your shoot, please inform your photographer via text or email as soon as possible. Understand that if you arrive late, your photographer may have another shoot booked immediately after, and it's unlikely they will be able to extend your shoot (although it's always possible to ask). We recommend arriving at least 10 min early, so you don't begin your experience in a rushed state of mind. Remember: traffic in big cities can be unpredictable. If you wish to extend your shoot beyond the scheduled time and the photographer is available, additional time will be charged at $75 USD per 30 minutes.

How will the photos be edited?

The photos that will be available for download will have undergone light editing, such as color adjustments. We do not photoshop images to make people look slimmer, thinner, or to remove objects. We edit photos to bring out the beauty of the shoot.

Will you share my photos online without asking permission first?

Absolutely not. We fully respect your choice of whether to share or not. Just let us know your preference when you fill in our feedback form after your shoot.

What if it is an outdoor shoot and it's raining?

We will connect you directly with your photographer so you can be in touch before your shoot to discuss the weather. We can never guarantee photographer availability on other dates, but they always do their best to reschedule if there is too much rain. In the unfortunate case, that terrible weather makes your shoot impossible and there is no ability to reschedule, we will offer a full refund.

Can I purchase extra time while in the middle of a shoot?

Of course! If you want to keep going, and your photographer is free, you can pay the additional charge afterward online. Each additional 30-minute increment is $75 USD.

Do we need to pay for the photographer's transportation and entrance fees?

All our photographers are local to the city where you will have your photoshoot, so there will be no additional charges for things like travel or accommodation. However, if you would like your photoshoot to take place in a more remote location that is further from the city center, or any location that requires an entrance fee, there may be an additional charge.